Bookings & Payments
How do I book my stay at Olive Creek?
To begin your booking, simply complete the enquiry or booking form on our website with your preferred dates, programme and room type. Once we receive your request, our team will review availability and contact you to confirm the details of your stay.
How is payment made?
Once your booking is confirmed by our team, we send a secure invoice with the agreed total. Payment can be made by international bank transfer or credit card. A holding deposit secures your dates, with the balance settled before arrival or on check in, depending on your chosen programme.
Is my booking automatically confirmed when I submit the form?
No. The form begins the conversation, not the booking itself. Our team reviews availability, your preferred programme and any special requirements, then comes back to you personally to confirm. This step keeps every stay genuinely private and personalised.
Can I include special requests or personalised needs when booking?
Yes. We encourage you to share anything that helps us prepare. Dietary preferences, mobility considerations, sleep concerns, quiet rooms, late arrivals, anniversaries, or specific therapies you would like included. The more we know in advance, the more tailored your stay becomes.
What payment methods do you accept?
We accept international bank transfers and major credit cards. For some long stay programmes, payment can be split across instalments. Our team will share the exact options with you when confirming your booking.
Accommodation & Shared Stays
Can I come with my partner or someone accompanying me?
Yes. Many of our guests travel as a couple, with a family member or with a quiet companion. Both of you are welcome at Olive Creek, and we will help structure the stay so each person gets what they need from it.
Can two people share one room?
Yes. We offer rooms suitable for two guests, including dedicated double accommodation. Sharing simply changes the room rate, not the level of care. Our team will recommend the best option based on the room types available for your dates.
Do I have to join the same programme as my partner?
Not at all. Each guest can follow their own programme. Many couples actually prefer this. One may join our Burnout Recovery programme while the other follows Rest and Rejuvenation. We coordinate schedules so you still share meaningful time together while each receiving fully personalised care.
Cancellations & Changes
What is your cancellation policy?
Our cancellation terms depend on the programme booked and how close to arrival the cancellation is made. Full terms are shared with your booking confirmation, and our team will walk you through them clearly before any payment is taken.
What happens if I can no longer travel after payment?
If you have already paid and your travel plans change, please let us know as soon as possible. In most cases, we are able to issue a credit voucher that allows you to rebook your stay for a future date, subject to availability and the terms of your original booking.
How long is the credit voucher valid for?
Our standard credit voucher is valid for twelve months from the date of issue. The exact validity for your specific booking is confirmed in writing alongside the voucher itself.
Can I change my dates after booking?
Yes, where availability allows. We understand that international travel plans shift, and we work with guests in good faith. The earlier you let us know, the easier it is to find new dates that suit both you and the retreat.
Programmes & Treatments
How do I choose the right programme?
If you are unsure, do not worry. Tell us what you would like to focus on. Rest, recovery, weight, pain, emotional support, detoxification or general balance. From there, our team will recommend the programme that fits best, and adjust if your needs change once you arrive.
Are programmes personalised?
Every programme is personalised. Two guests on the same programme will rarely have an identical schedule. Your therapies, pacing, food and consultations are shaped around your goals, your physical condition and how your body responds across the stay.
Can treatments be adjusted during my stay?
Yes. Plans evolve throughout your visit. Our practitioners observe how you are responding and adjust gently. Some guests need deeper rest sooner than expected. Others move into more active recovery faster. Adjustments are part of how the programme is meant to work.
Do I need to have a health condition to attend?
Not at all. Many guests come simply because life has become too much, too fast, for too long. Olive Creek welcomes anyone seeking real rest, balance, prevention or a gentle reset, alongside guests with specific health goals.
Are your programmes only for international guests?
No. While many of our guests travel from Europe, the GCC, the Middle East and Central Asia, we equally welcome residents of Mauritius. The programmes are open to anyone seeking the kind of residential wellness experience we offer.
Medical & Health Questions
Do I need a medical report before coming?
Not always. However, for certain medical, detox, or recovery programmes, we may request additional information to ensure the stay is appropriate and safe for you.
Are medical treatments available?
Yes. Olive Creek offers selected medical support services alongside wellbeing programmes, depending on your needs.
Can medical treatments be covered by insurance?
Depending on your provider and level of cover, certain medical treatments may be eligible for insurance reimbursement. We recommend checking directly with your insurer.
Do you cater for special dietary needs?
Yes. Please mention any allergies, intolerances, or dietary requirements in your booking form so we can advise accordingly.
During Your Stay
What is included in my package?
Depending on the programme booked, rates may include accommodation, meals, treatments, therapies, and selected activities. Full inclusions will be shared before confirmation.
Will I have free time during my stay?
Yes. While some programmes include structured sessions, there is also time for rest, reflection, and enjoying the surroundings.
What should I bring?
Once your stay is confirmed, we will provide guidance on what to bring, including practical items and anything relevant to your programme.
Is the retreat private and discreet?
Yes. We value privacy, professionalism, and guest confidentiality at all times.
Travel & Arrival
Can airport transfers be arranged?
Transfer support may be available upon request, depending on your booking. Please ask our team when enquiring.
Is Mauritius easy to travel to?
Yes. Mauritius is well connected internationally, with direct and connecting flights from many major regions including Europe, the Middle East, Africa, and Asia.
Still Have Questions?
If you need further assistance, our team will be happy to help. Please contact us through the website enquiry form or by email at info@olivecreekwellness.com.