Privacy Policy Olive Creek Wellness Retreats
Last Updated: May 2026
At Olive Creek Wellness Retreats (“Olive Creek”, “we”, “our”, or “us”), we are committed to protecting your privacy, confidentiality, and personal information with the highest level of care and professionalism.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, wellness programmes, bookings, consultations, and communications.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Olive Creek Wellness Retreats is a wellness and integrative retreat based in Mauritius, offering residential wellness programmes, Ayurvedic treatments, medical support services, and holistic wellbeing experiences.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including: Personal Identification Information
- Full name
- Date of birth
- Nationality
- Phone number
- Email address
- Postal address
- Emergency contact details
Booking & Wellness Information
- Programme preferences
- Travel dates
- Accommodation requests
- Dietary preferences
- Allergies and sensitivities
- Wellness goals
- Lifestyle information
Medical & Health Information
Where relevant to your care and with your consent, we may collect:
- Medical history
- Current medications
- Laboratory reports
- Health assessments
- Treatment information
- Consultation notes
This information is collected solely for the purpose of providing safe, appropriate, and personalised care.
Payment Information
We may collect payment-related details necessary for processing reservations and services. Payment processing may also be handled through secure third-party providers.
Website & Technical Information
When using our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website usage behaviour
- Cookies and analytics data
3. How We Use Your Information
Your information may be used to:
- Process bookings and reservations
- Personalise your wellness programme
- Coordinate treatments and services
- Communicate with you regarding your stay
- Respond to enquiries and requests
- Improve our services and guest experience
- Process payments and confirmations
- Meet legal or regulatory obligations
- Provide medical or wellness support where appropriate
- Send relevant updates or promotional communications (only where consent is provided)
4.Medical & Wellness Confidentiality
At Olive Creek, confidentiality is treated with the utmost seriousness.
Any medical, therapeutic, counselling, or wellness-related information shared with us is handled discreetly and accessed only by authorised personnel directly involved in your care and coordination.
We do not disclose personal health information to third parties except: • with your consent,
- where necessary for your care,
- or where required by law.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- authorised internal staff,
- healthcare or wellness professionals involved in your care,
- trusted service providers assisting with operations,
- payment providers,
- or legal authorities where required by law.
All third parties are expected to maintain appropriate confidentiality and data protection standards.
6. International Guests
As Olive Creek welcomes international guests, your information may occasionally be transferred or processed across jurisdictions for booking, travel coordination, or communication purposes.
By engaging with our services, you acknowledge and consent to such processing where reasonably necessary.
7. Data Security
We take reasonable technical and organisational measures to protect your information against:
- unauthorised access,
- misuse,
- loss,
- disclosure,
- or alteration.
While we strive to use commercially acceptable means to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary: • to provide our services,
- comply with legal obligations,
- maintain records,
- resolve disputes,
- and support continuity of care where relevant.
9. Your Rights
Depending on applicable laws, you may have the right to:
- access your personal data,
- request correction of inaccurate information,
- request deletion of your information,
- withdraw consent where applicable,
- object to certain uses of your information,
- or request limitations on processing.
Requests may be made by contacting us directly.
10. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- improve website functionality,
- understand visitor behaviour,
- enhance user experience,
- and support website performance.
You may choose to disable cookies through your browser settings, although some website functionality may be affected.
11. Marketing Communications
Where you have provided consent, Olive Creek may occasionally send: • wellness updates,
- retreat information,
- offers,
- newsletters,
- or promotional content.
You may opt out of marketing communications at any time.
12. Third-Party Links
Our website may contain links to external websites or third-party services. Olive Creek is not responsible for the privacy practices, content, or security of external websites.
13. Children’s Privacy
Our services are generally intended for adults. We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.
14. Changes to This Privacy Policy
Olive Creek reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Updated versions will be published on our website with the revised effective date.
15. Contact Us
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Olive Creek Wellness Retreats
Mauritius