Delivery & Cancellation Policy Olive Creek Wellness Retreat
This Delivery & Cancellation Policy outlines the terms relating to bookings, confirmations, payments, scheduling, cancellations, rescheduling, and service delivery for Olive Creek Wellness Retreat (“Olive Creek”, “we”, “our”, or “us”).
By making a reservation or purchasing any service with Olive Creek, you acknowledge and agree to the terms outlined below.
1. Booking Requests & Confirmation
All bookings made through our website, email, WhatsApp, social media platforms, or booking forms are considered booking requests only and are subject to availability and confirmation.
Once your request is received:
- Our team will review availability
- We may contact you for additional information if required
- A confirmation email and payment instructions or payment link will be sent to you Your reservation is considered confirmed only after:
- Payment has been successfully received, and
- A formal confirmation has been issued by Olive Creek
2. Delivery of Services
Olive Creek provides wellness retreats, accommodation, therapies, consultations, medical support services, and wellness experiences delivered physically at our retreat location in Mauritius.
Delivery of services occurs:
- On the confirmed arrival date of your booking
- According to the personalised programme and schedule agreed upon
- Subject to any medical or therapeutic adjustments deemed necessary by the Olive Creek team
As many programmes are highly personalised, exact therapies, schedules, and inclusions may vary according to:
- Guest assessment
- Medical considerations
- Therapeutic recommendations
- Safety requirements
- Guest response during the stay
3. Personalised & Tailored Services
Many Olive Creek programmes are individually tailored following consultation and assessment.
As such:
- Certain therapies may be adjusted
- Additional services may be recommended
- Some optional treatments or diagnostics may incur additional charges
Any additional services or costs will always be communicated transparently before proceeding.
4. Payment Policy
Full or partial payment may be required to confirm a reservation, depending on the programme, duration of stay, or booking conditions.
Payment instructions will be provided directly by Olive Creek via:
- Secure payment link,
- Bank transfer details,
- or other approved payment methods.
Failure to complete payment within the communicated timeframe may result in automatic cancellation of the reservation request.
5. Cancellation Policy
Due to the personalised nature of our retreats, preparation involved, accommodation allocation, and scheduling of therapeutic services, payments made to Olive Creek are strictly non-refundable.
This applies to:
- Retreat programmes
- Accommodation bookings
- Wellness packages
- Therapies and treatments
- Medical and wellness services
6. Credit Voucher Policy
If a guest is unable to travel or attend after payment has been made, Olive Creek may, at its discretion, convert the booking value into a credit voucher for future use.
Credit vouchers:
- Are subject to availability
- Must be used within the validity period communicated by Olive Creek • May be transferred to revised dates subject to scheduling availability • Cannot be exchanged for cash or refunded
Additional charges may apply if:
- Rates increase,
- Programme changes are requested,
- or upgraded accommodation/services are selected.
7. Rescheduling
Requests to change dates should be communicated as early as possible.
While Olive Creek will make reasonable efforts to accommodate date changes, rescheduling remains:
- Subject to availability
- Subject to programme scheduling
- Not guaranteed
8. No Show Policy
Failure to arrive on the scheduled arrival date without prior written notice may result in: • Cancellation of the booking,
- Loss of reservation,
- and forfeiture of amounts paid.
9. Early Departure
Guests choosing to leave the retreat before the scheduled completion of their stay will not be entitled to refunds, credits, or reimbursement for unused nights, therapies, meals, or services.
10. Travel & Transportation
Guests are responsible for arranging:
- Flights
- Travel documentation
- Visa requirements where applicable
Airport transfers may be arranged upon request and may be included or billed separately depending on the programme booked.
Olive Creek is not responsible for:
- Airline disruptions
- Delayed arrivals
- Missed flights
- Travel restrictions
- Immigration or visa issues
11. Medical & Wellness Disclaimer
Olive Creek provides wellness, therapeutic, and integrative support services. Certain programmes may include medical oversight or health-related services; however:
- Wellness retreats are not substitutes for emergency medical care
- Results vary from person to person
- No guarantee of specific outcomes is provided
Guests are responsible for disclosing relevant medical information prior to arrival.
12. Force Majeure
Olive Creek shall not be held liable for cancellations, delays, or inability to deliver services caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Cyclones
- Pandemics
- Government restrictions
- Travel disruptions
- Civil unrest
- Power or utility interruptions
In such circumstances, alternative arrangements or credit options may be considered at Olive Creek’s discretion.
13. Contact Us
For any questions regarding bookings, cancellations, payments, or delivery of services, please contact:
Olive Creek Wellness Retreat
Mauritius